HELLSTRA Strikes Again

Dinosaur Trees ~ can you see the T-Rex and the Stegosaurus??

Oh crap...

Feeling way too ripped off and so over having a telephone company which makes it almost impossible to have a good service to post!!  Hellstra (because the word Telstra makes me sick) has done it again. $409.84 ~ I don't think so. And I've worked out exactly what this represents ~ the installation of a 'new' ADSL2 line because Hellstra incorrectly disconnected the one we had and our internet and voip provider's system 'interpreted' this as a breach of contract!

Not going into it all again - you can read about the schmozzle and stuff up here. Tomorrow is going to be very interesting.

So to the tune of Cold Chisels' Cheap Wine...
(sing along with the music here)

Had a post, then my good mood died

It's thanks to ol' Hellstra 

They stuffed us up last year, you know

I thought they'd fixed the line

Instead Hellstra, they charged a bomb

But not to us, no they passed it on

And charged it to our Internet

Which sent it on with fines

No way

Hellstra's done, too bloody oath

Hellstra's done, they have got my goat

Ombudsman

Ombudsman

Ombudsman

Thirteen calls and almost 20 days

You'd think they'd get it right 

Hellstra never called me back

I rang 'em every time

I never shouted, I never cried

Even though I boiled inside

Each time I had to speak to them

Or rated poor feed back

And now

Hellstra's done, too bloody oath

Hellstra's done, finally got my goat

Ombudsman

Ombudsman

Ombudsman

Hang on

Going through the bills, drinking UDLs, alls fine

Saw another cost, 400 bucks, oh my

I thought we'd got this fixed from the time before

Got a little credit but they charged much more

Never got it right and they made it worse with every call

With every call, yeah...

So if they think they're gonna mess with me

You know that I'm gonna call

Hellstra I don't feel the love

But with the Ombudsman you'll jump

You'll see

Hellstra's done, too bloody oath

Hellstra's done, who's the scape goat

Ombudsman

Ombudsman

Ombudsman

You make them fix this up

(repeat)

Oh that was SO satisfying!!
Mind you ~ Internode was able to explain perfectly what the charges were, why we were charged a fee for cancelling our contract (which we didn't but with Hellstra disconnecting our line, the computers read it as a cancellation, then a reconnection fee at a rather high rate as it then needed a new 'port' or link or whatever the technical bizzo to be installed and activated as the one we had was taken by another customer/supplier) and Internode did that in 10mins over ONE call. Why can't Hellstra do that?

Why can't the staff at Hellstra have the same story? Do they not learn the same rules ~ or is it a plot to confuse and frustrate?  If so - they've been taught well!!  Why does no one from Hellstra ever call you back ~ even when they promise?? And if supervisor permission is required ~ why is there no supervisor on the shift?? If I get an answer to any or all of those questions (ha!!) I'll let you know ~ but please do not hold your breath! You'll probably pass out before anyone finds out...

Come on Hellstra ~ get with it!!  I want my money back, and the letter that says it was not through a fault made by us ~ you don't have to say all your staff made and compounded the problem, but you must say we didn't!! Stoopid people, but we need to have the landline. Grrrr

Rant over ~ having dinner and going to watch the House of Food Obsessives on SBS at 830pm!

Catch up tomorrow when in a much more communicable mood *laughs*

If you are able to please contribute to our Spare Change Jar or the Treasure Chest at the top of each side bar ~ please please do ~ not only will we be extremely grateful, it might turn my frown upside down and get a smile back on my dial *grins*